Customer Experience Whitepapers

navigating ai with ringcentral

Sponsored by: RingCentral Published By: Research Desk Released: Jul 18, 2024

With AI growing more accessible and enabling more communication, the time is now to find a partner to help you onboard AI technology securely and seamlessly. RingCentral’s goal is to help customers ...

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prominent retailer puts customer experience first, leading to record-breaking profits

Sponsored by: 8X8 Published By: Research Desk Released: Jan 18, 2022

With the huge increase in customer contacts during the pandemic, Halfords has been working to ensure that it can provide customers with the best possible customer experience. Halfords chose a compr...

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forrester: improve travel, expense, invoice management solution to drive better ex

Sponsored by: SAP Concur Published By: Research Desk Released: Apr 22, 2020

It's no surprise that a productive employee is an engaged employee, and an engaged employee is good for your business. In fact, companies with the most engaged employee enjoy 81% higher customer satis...

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digital banking report: gaining a competitive edge during digital disruption

Sponsored by: Opentext Published By: Research Desk Released: Mar 05, 2020

The ability to use AI to improve the customer experience on a personalized basis is becoming more affordable to banking organizations of all sizes. Now is the time for banks and credit unions to embra...

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the future banking ecosystem: evolution and innovation in the digital era

Sponsored by: Microsoft Published By: Research Desk Released: Jan 15, 2019

For financial services organizations, success in the coming decade depends on how well they transform “business as usual” with technology to create new value, becoming indispensable partners in in...

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